Technical Success Director (AI)

Location: Remote; the role includes up to 50% travel and occasional evening, weekend, and on-call responsibilities.

Salary: $123,000–$192,000 per year, plus eligibility for an annual discretionary bonus.

Company

Mosaic Clinical Technologies develops MosaicOS™, a cloud-native AI platform that integrates imaging technologies to improve radiology workflows, diagnostic quality, operational efficiency, and continuity of care.

What you will do

• Lead the strategy, deployment, adoption, and optimization of clinical applications across radiology practices.
• Drive radiologist and end-user adoption through onboarding, training, technical enablement, and workflow optimization.
• Manage, mentor, and develop a team of Technical Success Managers.
• Partner with Product, Engineering, and Clinical Operations to translate practice feedback into product enhancements and roadmap priorities.
• Monitor adoption, user satisfaction, deployment success, workflow efficiency, and operational performance.
• Serve as the primary escalation point for technical issues during deployments and ongoing support.

Requirements

• Bachelor’s degree in healthcare informatics, information technology, biomedical engineering, or a related field preferred; a master’s degree is preferred.
• 10 years of experience in radiology informatics, clinical application management, or healthcare IT with leadership responsibility.
• Experience driving clinical application deployment, end-user adoption, and workflow optimization in healthcare or radiology.
• Deep knowledge of medical imaging workflows, PACS, RIS, imaging informatics, and AI-assisted diagnostic technologies.
• Strong leadership, communication, interpersonal, and data-driven decision-making skills.
• Ability to travel up to 50% and support occasional evening, weekend, and on-call responsibilities.

Culture & Benefits

• Flexible remote schedules.
• Competitive benefits with eligibility beginning the month after hire.
• Generous paid time off and paid holidays.
• Compensation reviews and career growth opportunities.
• Health and wellness coverage, 401(k) benefits, family planning support, and telehealth options, subject to eligibility.
• Certified as a Great Place to Work for five consecutive years.