Service Operation Manager, Emerging Product (3C Electronics)

Location: Seattle, United States; fully in-person work up to 5 days a week

Base salary: $104,712–$192,534 annually, with possible discretionary bonuses, incentives, and restricted stock units.

Company

hirify.global operates products and services focused on the safety, security, data privacy, and cybersecurity of U.S. users and the U.S. content ecosystem.

What you will do

• Develop the end-to-end pre-sale, in-sale, and after-sale service processes for North America services.
• Manage hotline operations, quality standards, self-service capabilities, and consumer service IT operations.
• Analyze consumer feedback and service requests to support product quality improvements and experience optimization.
• Build service, technical, and training capabilities for new product launches in the North American market.
• Manage escalation issues across service channels and coordinate improvements with product, quality, and R&D teams.
• Oversee repair suppliers, repair centers, product repairs, returns, exchanges, and on-site service operations.

Requirements

• Bachelor’s degree or higher.
• At least 4 years of experience in a 3C electronic product service leadership role, ideally in call center or user management operations.
• Experience negotiating with, cooperating with, and onboarding service providers.
• Experience building service supplier networks or offline product repair service networks.
• Strong execution, accountability, initiative, stress tolerance, and teamwork skills.
• Technical background in 3C electronic products is preferred.

Culture & Benefits

• Fully in-person schedule of up to 5 days per week.
• Medical, dental, and vision insurance from day one.
• 401(k) savings plan with company match, paid parental leave, disability coverage, and life insurance.
• Wellbeing benefits, 10 paid holidays, 10 paid sick days, and 17 days of paid personal time.
• Collaborative environment focused on rapid iteration, curiosity, resilience, inclusion, and creative problem-solving.