Senior Director Support Operations

Location: Lisle, Illinois, USA. Hybrid schedule with four in-office days per week, Monday through Thursday.

Salary: $137,846.78–$241,870.90 per year.

Company

hirify.global is a large healthcare education organization serving more than 97,000 students through five accredited institutions and a community of 385,000 alumni.

What you will do

• Lead enterprise-wide initiatives covering operational excellence, resource planning, process optimization, technology enablement, and student persistence.
• Align service delivery models, workforce planning, and operational strategies with academic institutions and functional leaders.
• Use data, analytics, performance metrics, and SLAs to identify improvement opportunities and measure results.
• Provide regulatory leadership across student financial operations, including audits, regulatory reviews, corrective action plans, and agency communications.
• Act as an executive liaison across institutional leaders, Regulatory Affairs, Legal, IT, governance bodies, and external stakeholders.
• Lead high-performing teams, manage labor and operating budgets exceeding $5 million, and oversee a funding portfolio exceeding $1.8 billion.

Requirements

• Bachelor's degree required; master's degree preferred.
• At least 10 years of senior-level leadership experience, including 10 years managing large, diverse operational teams.
• At least 8 years of higher education or comparable experience managing highly regulated functional areas.
• Knowledge of federal and state funding regulations and related compliance requirements.
• Strong strategic planning, business acumen, process improvement, analytics, and reporting skills.
• Exceptional executive leadership, communication, ethics, integrity, and ability to facilitate execution across departments and institutions.

Culture & Benefits

• Hybrid work environment with four required in-office days each week.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• Flexible Time Off policy and 12 paid holidays.
• Environment focused on collaboration, accountability, continuous improvement, professional growth, and student-centered service.