Supervisor, Community Defense

Location: Tempe, Arizona, United States; in-person work required at the corporate office. Must live within a commutable 50 miles of the office. The schedule is Tuesday through Saturday, 10:00 AM–6:00 PM, with in-office days determined by business needs.

Salary: $82,800–$121,800 USD annually, plus potential equity grants.

Company

A technology platform connecting consumers, delivery workers, and merchants while operating a Trust and Safety function that responds to safety incidents.

What you will do

• Lead and develop a team of 8–10 Trust and Safety representatives.
• Oversee responses to sensitive and complex incidents involving personal safety, threats, property damage, food safety, discrimination, and disputes.
• Set team OKRs and KPIs, coordinate daily workflows, manage service levels, and present performance reporting.
• Partner with Legal, Public Affairs, Policy, Strategy and Operations, Support, Analytics, and other stakeholders.
• Build business cases and advocate for product, tooling, policy, and process improvements based on user feedback.
• De-escalate high-stress situations, identify policy gaps, and help scale the Trust and Safety organization.

Requirements

• Ability to work in person in the Tempe office and live within 50 miles of it.
• 2–4 years of people management or team lead experience.
• At least 1 year of experience in Trust and Safety, risk management, or fraud.
• Experience coaching teams, managing performance and career growth, and handling high-stress situations.
• Experience with process improvement, workforce planning, data-informed decision-making, and complex spreadsheets.
• Knowledge of Salesforce, Chartio, and Excel; Google Sheets experience is preferred. Bachelor’s degree or equivalent work experience.

Culture & Benefits

• Collaborative, fast-paced environment focused on protecting the platform community.
• Medical, dental, and vision insurance, disability and basic life insurance, and mental health support.
• 401(k) plan with employer matching and commuter benefits match.
• Paid parental leave, paid time off, paid sick leave, and 11 paid holidays.
• Wellness benefits and family-forming assistance.