Relationship Manager, Client Experience (Financial Services)

Location: London, United Kingdom; mostly on-site

Company

hirify.global provides financial market infrastructure, tradable products, and trading, clearing, and investment solutions.

What you will do

• Own a tiered portfolio of Data Vantage client accounts and provide structured relationship coverage.
• Manage renewals, monitor account health and usage, identify churn risks, and support retention.
• Maintain regular client engagement through check-ins, quarterly business reviews, onboarding, training, and product communications.
• Coordinate complex client issues across Product, Technology, Operations, Legal, and Compliance.
• Partner with Sales on qualified expansion opportunities and seamless lifecycle handoffs.
• Feed client feedback, unmet needs, and market signals into product intelligence and client experience improvements.

Requirements

• Experience in account management, client success, or relationship management within financial services.
• Experience with index, market data, and/or options products is strongly preferred.
• Established contacts and credibility within financial industry firms.
• Understanding of renewals and commercial accountability in subscription or recurring-revenue businesses.
• Strong executive presence, communication skills, and ability to manage multiple client priorities.
• 5–8 years of experience in financial services account management, relationship management, or client success; a BS degree is preferred.

Nice to have

• Salesforce CRM proficiency.
• Familiarity with Jira and Sigma.
• Familiarity with Cboe, exchange-related, or market data products.

Culture & Benefits

• Inclusive workplace focused on diversity, equity, belonging, and access to opportunity.
• Leadership programs, career development initiatives, and internal mobility opportunities.
• Collaborative environment centered on solving complex problems and connecting markets across borders.