Relationship Manager, North America

Location: New York, hybrid

Salary: $150,000–$180,000 per month

Company

B2B financial services provider enabling global payments, receivables, foreign exchange, treasury management, and finance reconciliations.

What you will do

• Own and grow a portfolio of business clients across the United States and Canada.
• Retain revenue, identify declining usage, reactivate dormant accounts, and increase client transaction activity.
• Use revenue, transaction, engagement, and risk data to assess account health and prioritize action.
• Work with Onboarding, Operations, Compliance, Product, and Sales to resolve client issues and expand account usage.
• Identify, qualify, document, and hand off expansion opportunities to Sales while maintaining a consistent client experience.

Requirements

• Experience in relationship management, account management, customer success, or a similar commercial client-facing role.
• Experience managing a B2B client portfolio with responsibility for retention or growth.
• Ability to use revenue, transaction, and engagement data to prioritize actions.
• Confidence engaging senior stakeholders and addressing difficult account issues.
• Strong organization, follow-through, CRM discipline, proactive outreach, and cross-functional problem-solving.
• Comfort working with North American clients whose payment needs span multiple countries and time zones.

Nice to have

• Experience in payments, fintech, banking, foreign exchange, or financial services.
• Knowledge of cross-border payments and internationally active businesses.
• Experience with activation, revenue retention, or account health targets.

Culture & Benefits

• Work in a rapidly expanding global payments business with established presence across EMEA, APAC, and North America.
• Collaborate across Sales, Onboarding, Compliance, Operations, and Product.
• Support businesses operating across international markets and payment corridors.