Virtual Community & UGC Support Specialist (Traveltech)

Location: United States — Remote

Salary: $50,000–$60,000 per year

Company

hirify.global connects travelers with experiences, guidance, rich content, and two-sided marketplaces across travel and hospitality categories. This role supports the Cruise Critic community, forums, and user-generated content.

What you will do

• Review and publish user-generated content in line with review publication principles and community guidelines.
• Report on user sentiment and trends for Cruisers’ Choice Awards compliance.
• Monitor and respond to community and feedback inboxes, helping members with message boards, site features, and products.
• Monitor forum software alerts, troubleshoot technical issues, identify root causes, and escalate bugs to community management or engineering.
• Support community leader volunteers and contribute to community projects.
• Identify recurring user needs, questions, and complaints, and perform quality assurance tasks.

Requirements

• At least two years of community management and user-generated content experience, preferably with a consumer-facing website.
• Strong interpersonal, customer service, proofreading, grammar, punctuation, and written English skills.
• Ability to work independently, prioritize workflows, use sound judgment, and handle confidential information with tact and sensitivity.
• Solid computer skills, including Google Workspace, internet browsers, mobile operating systems, web-based tools, databases, community platforms, and Slack.
• Team-oriented approach and a genuine interest in helping users with technology challenges.
• Passion for travel, cruising, and online communities.

Nice to have

• Willingness to learn Figma, Miro, Adobe, and Tableau.

Culture & Benefits

• Remote-friendly collaboration with flexible scheduling and the option to work onsite when desired or required by the team.
• Work-life balance supported by trust and accountability.
• Health benefits, employee assistance programs, travel perks, lifestyle benefits, donation matching, tuition assistance, and referral awards.
• Culture focused on travelers, data-driven execution, continuous improvement, collaboration, and shared ownership.