Virtual Community & UGC Support Specialist

Location: United States — Remote

Salary: $50,000–$60,000 per year

Company

hirify.global is part of the Tripadvisor Group, a global travel company connecting travelers with experiences, guidance, content, and marketplace services.

What you will do

• Review and publish user-generated content according to review publication standards.
• Report on content compliance, user sentiment, and trends for Cruisers’ Choice Awards.
• Monitor and respond to community and feedback inboxes, supporting members with message boards, site features, and products.
• Monitor forum software alerts, troubleshoot technical issues, identify root causes, and escalate bugs to community management and engineering.
• Support community leader volunteers and contribute to community projects.
• Perform QA tasks and identify recurring user needs, questions, complaints, and improvement opportunities.

Requirements

• At least two years of community management and user-generated content experience, preferably with a consumer-facing website.
• Strong interpersonal, customer service, proofreading, grammar, punctuation, and spelling skills.
• Ability to work independently, prioritize workflow, exercise sound judgment, and handle confidential information with tact.
• Solid computer skills, including Google Workspace, internet browsers, mobile operating systems, web-based tools, databases, community platforms, and Slack.
• Excellent command of English and a professional, collaborative approach.
• Passion for travel, cruises, and online communities.

Nice to have

• Willingness to learn Figma, Miro, Adobe, and Tableau.

Culture & Benefits

• Remote-friendly collaboration with flexible scheduling and the option to work onsite when desired or required by the team.
• Health benefits, employee assistance programs, and work-life balance support.
• Tuition assistance, lifestyle benefits, travel discounts, and donation matching.
• Referral rewards and a culture centered on traveler-first thinking, execution, collaboration, and accountability.