Trust & Safety Specialist — Content Moderation

Location: San Francisco Bay Area, California, United States. Hybrid schedule: four days per week in office during the first two weeks, followed by three days per week in office, including fixed Tuesdays. Work may be split between the San Francisco and San Jose offices. Candidates must be authorized and able to work from this location.

Salary: $70,304–$100,000 per year.

Company

hirify.global provides operational support services, embedding specialists within client Trust & Safety teams.

What you will do

• Review and action sensitive, violative, and illegal content according to content safety policies.
• Handle abuse reports and proactive moderation workflows across client platforms and tools.
• Escalate urgent cases to Trust & Safety policy, operations, leadership, and legal stakeholders.
• Conduct calibration sessions, quality reviews, and accuracy audits of moderation decisions.
• Develop training programs, onboarding materials, documentation, metrics, and process improvements.
• Analyze content and queue trends and communicate findings to cross-functional partners and leadership.

Requirements

• Experience with high-volume content moderation or abuse review, preferably in technology, legal, or Trust & Safety environments.
• Ability to review disturbing, graphic, illegal, and harmful content objectively, quickly, and accurately.
• Strong analytical judgment for nuanced policy decisions, with sound escalation judgment.
• Excellent organization, documentation, interpersonal, and collaboration skills.
• Full-time availability of 40 hours per week, based in the San Francisco Bay Area, with three office days per week after onboarding.
• Willingness to work rotating weekend shifts.

Nice to have

• Trust & Safety experience at a major technology platform.
• Experience with calibration, accuracy audits, reviewer coaching, training, or onboarding materials.
• Familiarity with Zendesk or ServiceNow.
• Experience reviewing AI-generated content for policy violations.

Culture & Benefits

• Structured support, regular breaks, and mental health resources for exposure to disturbing content.
• Medical, dental, and vision coverage.
• 401(k)/retirement plan with applicable company contribution.
• Flexible time off, paid sick leave, paid holidays, and parental/family leave.
• Life and disability insurance plus wellness resources.