Associate Director, Client Services - IQVIA Medical Communications

Location: Reading, Berkshire, United Kingdom

Company

hirify.global combines data, technology, advanced analytics, and human science expertise to support healthcare and life sciences organizations and improve patient outcomes.

What you will do

• Manage selected key accounts across growth, revenue, profitability, forecasting, invoicing, and project closeout.
• Design and implement account growth plans, identify cross-selling opportunities, and support new business development.
• Build senior client and procurement relationships, lead proposals and pitch defenses, and handle challenging negotiations.
• Lead account teams in delivering high-quality medical communications strategies and programs.
• Drive process optimization, customer satisfaction, governance, and continuous improvement across accounts.
• Line manage and mentor account management staff while supporting resource planning and team utilization.

Requirements

• Experience managing strategic client accounts and driving organic growth and new business.
• Ability to lead account growth planning, forecasting, pricing, proposals, and business development activities.
• Strong understanding of the relevant therapeutic landscape and medical communications environment.
• Experience handling client relationships, negotiations, delivery challenges, and customer satisfaction.
• Leadership experience, including mentoring, line management, and cross-functional collaboration.
• Based in Reading, Berkshire, United Kingdom.

Culture & Benefits

• Collaborative and intellectually curious environment.
• Work with specialists across strategy, behavioral science, account management, operations, content, and design.
• Global collaboration across teams located in 14 countries and four continents.
• Opportunities to participate in conferences, site training meetings, service development, and business development activities.