Resident Liaison Officer

Location: East London and Essex, with regular travel across the area, home visits, and time on site

Company

hirify.global delivers infrastructure, construction, property services, social housing refurbishment, regeneration, and building safety works across the UK.

What you will do

• Act as a visible point of contact for residents throughout improvement works, from initial introduction through completion and aftercare.
• Explain planned works, schedules, disruption, preparation requirements, and changes through visits, calls, letters, newsletters, and resident meetings.
• Complete resident profiles, pre-start records, property-condition photographs, visit records, appointment details, and outstanding actions.
• Coordinate resident appointments with site teams and subcontractors, follow up access issues, and support smooth delivery of works.
• Handle enquiries, concerns, complaints, welfare and safeguarding concerns, escalating issues through the appropriate channels.
• Support handover, aftercare, resident feedback, customer satisfaction surveys, and compliance with health and safety and lone-working procedures.

Requirements

• Clear, confident verbal and written communication, including the ability to explain information in plain English.
• Empathy, patience, respect for people from different backgrounds, and confidence managing sensitive conversations.
• Strong organisation, time management, prioritisation, problem-solving, and follow-through skills.
• Good IT skills, attention to detail, discretion with personal information, and willingness to learn systems such as Total Mobile.
• Ability to work independently while communicating effectively with site managers, subcontractors, clients, and wider teams.
• Full driving licence and access to a personal vehicle required.

Nice to have

• Previous experience as a Resident Liaison Officer or in social housing or property services.
• Transferable experience in customer service, community engagement, or other public-facing roles.

Culture & Benefits

• Competitive salary and benefits package.
• Opportunities for career development and progression.
• Varied work making a practical difference to residents and their communities.
• Work focused on sustainable infrastructure, improved living spaces, and inclusive communities.