Remote Resolution Spec (II)

Location: Belgrade, Serbia

Company

hirify.global provides financial access and self-service technology for financial institutions and retailers through a global workforce.

What you will do

• Monitor and manage assigned incident and remote resolution queues.
• Assess customer-reported issues, identify root causes, and provide remote solutions.
• Communicate with customers, field engineers, and internal support teams through phone, email, and other channels.
• Use support tools, systems, and knowledge resources to troubleshoot and resolve hardware and software issues.
• Escalate complex incidents and route cases for on-site dispatch when remote resolution is not possible.
• Improve knowledge-base content, support processes, and remote resolution effectiveness.

Requirements

• Strong analytical, problem-solving, and troubleshooting skills.
• Advanced technical knowledge of hardware and software troubleshooting.
• Basic proficiency with Microsoft Windows and Microsoft Office applications.
• Excellent written and verbal English communication skills.
• Ability to explain technical concepts to technical and non-technical audiences.
• Strong customer service mindset and attention to detail.

Nice to have

• Knowledge of NCR products and services.
• Previous experience in a help desk, field service center, technical support, logistics, or similar environment.
• Familiarity with digital banking, ATM, POS, or payment solutions technology.

Culture & Benefits

• Technical and customer support development opportunities.
• Exposure to global customers and technologies.
• Career growth, continuous learning, and internal career pathing opportunities.
• Collaborative and supportive team environment.
• Private health insurance, life, accident and disability insurance, wellbeing resources, baby bonus, employee referral bonus, and partner discounts.