Inside Sales Representative III

Location: Kragujevac, Serbia

Company

hirify.global Abacus is a pan-European distributor of electronic components and solutions, supporting customers from product design through fulfilment.

What you will do

• Sell products, services, and solutions to assigned customers by phone and email while maximizing sales and gross profitability.
• Manage customer inquiries, quotations, purchase orders, customer data, samples, claims, and follow-up activities.
• Monitor order backlogs, delivery dates, price changes, and potential delays, keeping customers informed.
• Coordinate technical questions with account managers, field application engineers, and other service functions.
• Work with Purchasing, Procurement, Warehouse, Credit & Collections, Quality, and other internal support teams.
• Support revenue and gross-margin targets, supplier negotiations, sales promotions, customer visits, and training activities.

Requirements

• Strong customer-service orientation, communication, problem-solving, negotiation, and telephone-selling skills.
• Good English skills, both oral and written, for working in an international team environment.
• Advanced knowledge of SAP, ERP, order-management systems, and customer-data processes; SAP SD is preferred.
• Advanced Microsoft Office skills, especially Excel for formulas, analysis, formatting, and data manipulation.
• Knowledge of QuoteFX, SupplierWin, PowerPoint, and WebEx.
• Occasional travel to customer sites or training, including possible overnight travel, may be required.

Culture & Benefits

• Supportive team environment with shared business goals.
• Flexible working arrangements.
• Career-development tools and opportunities.
• Paid holiday plus bank holidays.
• Participation in in-house and supplier training.