Hardware Diagnostics Engineer (AI)

Location: Las Vegas, Nevada, United States; on-site

Company

TensorWave delivers a secure, reliable, and resilient cloud platform for AI compute at scale.

What you will do

• Run server and GPU burn-in, stress testing, and production-readiness validation.
• Triage failures across GPUs, memory, drives, NICs, power supplies, cabling, and other server components.
• Manage servers out-of-band through IPMI and Redfish, including power control, boot configuration, BIOS settings, and event-log collection.
• Apply qualified firmware baselines, maintain asset and replacement records in NetBox, and identify recurring fleet failure patterns.
• Drive vendor RMAs from initial ticket through replacement, installation, and return of failed parts.
• Improve runbooks, automate repetitive diagnostic tasks, and support datacenter turn-ups, expansions, and hardware escalations.

Requirements

• 3–6 years of experience in datacenter operations, systems administration, hardware support, or infrastructure engineering.
• Hands-on experience with enterprise server hardware, component replacement, POST and boot failures, and rack-level troubleshooting.
• Practical experience with BMCs and out-of-band management, including IPMI, Redfish, iDRAC, iLO, or equivalent.
• Strong Linux troubleshooting skills covering boot processes, drivers, devices, and diagnostic tools such as dmesg, lspci, ipmitool, and SMART.
• Working scripting ability in Bash or Python, experience with hardware RMAs, and clear written communication for tickets, runbooks, and vendor cases.
• Employment requires authorization to work in the United States.

Nice to have

• GPU server experience, particularly with AMD GPUs and ROCm.
• Experience with burn-in, stress testing, or node-validation tooling in GPU or HPC environments.
• Familiarity with staged firmware updates, NetBox or other DCIM/IPAM tools, Ansible, or Python REST API automation.
• Experience in a high-volume hardware environment such as a hyperscaler, colocation provider, systems integrator, or manufacturing test operation.

Culture & Benefits

• Stock options.
• 100% paid medical, dental, and vision insurance for employees.
• Company HSA contributions, flexible spending account, disability insurance, life insurance, and supplemental insurance options.
• 401(k), flexible PTO, paid holidays, parental leave, and employee assistance program.
• In-office perks and participation in an on-call and hardware escalation rotation.