ServiceNow Senior Technical Consultant (ITSM/HRSD/ITOM)

Location: Taguig City, Philippines; work model prioritizes in-person collaboration.

Company

hirify.global delivers mission-critical IT services, modernization, data architecture, security, and cloud solutions for global companies and public sector organizations.

What you will do

• Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM.
• Gather requirements from business and IT stakeholders and translate them into scalable workflows and automations.
• Apply ITIL principles to optimize service management processes in ServiceNow.
• Manage integrations between ServiceNow and external systems.
• Develop scripting, workflows, and platform customizations for business requirements.
• Mentor project teams, provide technical leadership, and drive continuous improvement and quality standards.

Requirements

• Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
• Solid understanding of ITIL processes and their application within ServiceNow environments.
• Experience with scripting, workflow design, and platform customization.
• Ability to manage and deliver complex ServiceNow projects in a client-facing role.
• Strong communication, stakeholder management, and problem-solving skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

Nice to have

• ServiceNow Certified System Administrator certification.
• Certified Implementation Specialist certification for ITSM, HRSD, or ITOM.
• ITIL Foundation certification.

Culture & Benefits

• In-person collaboration is prioritized while maintaining flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.