Customer Proposition Development Manager, APAC

Location: Singapore; candidates must live and have the right to work in Singapore, within commuting distance of the Singapore office. Minimum 3 days per week in person. Relocation support is not provided.

Company

Informa and Taylor & Francis operate in academic publishing, business intelligence, knowledge, and events, providing scholarly content and connectivity to customers worldwide.

What you will do

• Analyze underserved B2B customer segments across APAC and gather direct customer insight on value, impact, and willingness to pay.
• Design scalable and profitable commercial propositions with Commercial, Marketing, Editorial, Finance, and Technology teams.
• Build business cases, pilot propositions with selected groups, manage beta testing, and support regional rollout.
• Manage outsourced sales and commercial partnership resources while delivering agreed revenue and regional targets.
• Support APAC content strategies, academic partnerships, knowledge exchange programs, workshops, and publishing initiatives.
• Coordinate stakeholders and transition successful revenue streams to permanent owners as they scale.

Requirements

• Knowledge of customer and market segments relevant to academic publishing, with a strong understanding of APAC market dynamics.
• Experience in sales, marketing, strategy, or proposition development, preferably in APAC academic publishing or education.
• Strong customer communication, influencing, listening, commercial awareness, project management, and planning skills.
• Understanding of APAC cultural and business nuances, commercial partnerships, and outsourced sales models in Asia.
• Knowledge of editorial processes, peer review systems, academic publishing workflows, and established APAC academic or research networks.
• Must have the right to work and live in Singapore and be available for at least 3 days per week of in-person work.

Culture & Benefits

• Flexible working culture with an emphasis on work-life balance and wellbeing.
• 20 days of annual leave, plus an additional birthday day off.
• Four paid volunteering days per year and an employee assistance program with 24/7 wellbeing support.
• Healthcare insurance with optional family participation at the employee’s expense, plus annual health screening, optical, and dental care.
• Performance bonus and Share Match plan.

Hiring process

• Applications are shortlisted on a rolling basis and interviews take place alongside advertising.
• Applications close on 31 October 2026.