Associate Account Manager, SMB (Restaurant Success)

Location: Chicago, United States. Hybrid schedule requiring 3 days per week in the office, with the option to work in the office up to 5 days per week.

Base salary: $38,400–$48,000 annually in Illinois, with uncapped commission and a $48,000–$60,000 OTE range.

Company

hirify.global operates a restaurant and food delivery platform supporting restaurants, merchant growth, and customer ordering.

What you will do

• Manage an assigned book of restaurant accounts, focusing on retention, engagement, satisfaction, and long-term partnerships.
• Prevent merchant attrition by addressing cancellation reasons, resolving underlying issues, and handling objections.
• Reactivate paused accounts and resolve partner issues through a round-robin support queue.
• Update contracts, ownership records, and account information while supporting legal, fraud, payment, and tax inquiries.
• Help restaurants attract diners, increase orders, and improve service quality through product education, marketing support, upselling, and promotions.
• Manage service-level agreements and turnaround times while maintaining a strong merchant experience.

Requirements

• 1–2 years of customer service experience; experience with restaurant owners or in the restaurant industry is valuable.
• Strong verbal and written communication skills, including professional communication with clients and internal audiences.
• Comfort making outbound phone calls and resolving customer issues in real time.
• Strong problem-solving, multitasking, prioritization, reliability, and punctuality.
• Ability to use Windows PC applications, navigate efficiently, learn new programs, and complete role training successfully.
• Ability to work from the Chicago office 3 days per week.

Nice to have

• Experience with Salesforce, Zendesk, or similar CRM systems.
• Experience working with restaurant owners or in restaurant operations.

Culture & Benefits

• Hybrid collaboration with the option to work in the office up to 5 days per week.
• Uncapped commission, equity, and a 401(k).
• Medical, dental, and vision insurance, plus company-paid short- and long-term disability coverage.
• Paid time off, vacation, sick leave, and parental leave, subject to employment classification and location.
• Discounted meals and exclusive perks across the hirify.global family of brands.
• Commitment to diversity, equity, inclusion, and fair hiring practices.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Accommodation requests can be submitted during the interview process.