Senior Ecommerce Manager, Post-Purchase (AI)

Location: Fully remote; biannual off-sites are held in person.

Base salary: $140,000–$160,000 plus bonus, depending on experience.

Company

hirify.global develops convenient daily nutrition gummies made from 60 nutrient-dense, whole-food ingredients.

What you will do

• Own the post-purchase customer experience, including cancellation flows, order management, loyalty, and referral experiences.
• Build post-purchase features from customer research and UX design through launch in partnership with Retention, Engineering, Design, and Data.
• Develop analytics reporting to identify feature engagement indicators and their relationship to retention.
• Own upsell, cross-sell, and retention metrics, including price modeling, price positioning, and testing.
• Help customers create custom hirify.global nutrition packs across the product lineup.

Requirements

• 3–7 years of experience in product management, ecommerce, or retention-focused work, preferably in a DTC company or a business delivering digital experiences.
• Proficiency with Claude Code and Claude Design or similar AI-assisted workflows for ideation, design, copy, and development.
• Deep experience with analytics and retention reporting tools such as GA4, Heap, or a retention/cohort platform.
• Experience partnering with engineers on APIs, backends, or queues.
• Strong knowledge of customer research and UX design methods.
• Experience with price modeling, price positioning, and pricing or testing platforms such as Intelligems.

Culture & Benefits

• Fully remote, high-trust work environment with biannual off-sites.
• AI-driven, analytical, action-oriented, collaborative, and process-minded working approach.
• Comprehensive benefits coverage for employees and families.
• Generous paid time off, free hirify.global products, and additional health and wellness perks.
• Opportunities for impact, career growth, and skill development.