Technical and Software Support Specialist

Location: Pennsylvania, United States

Salary: $70,000–$100,000 USD per year

Company

hirify.global provides software products and support services, including the ProSoft platform for business operations.

What you will do

• Serve as the primary support contact for ProSoft clients through tickets, phone inquiries, and written instructions.
• Diagnose software issues, troubleshoot bugs, and escalate complex problems to development with clear supporting details.
• Administer and optimize Windows Server, Active Directory, Group Policy, DNS, storage, and core enterprise services.
• Support Remote Desktop Services, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, certificates, remote access security, and SSO integrations.
• Manage identity and access solutions, VMware virtual infrastructure, and Microsoft SQL Server operations, including security, backups, recovery, migrations, and performance troubleshooting.
• Develop PowerShell automation and implement a self-service password portal to improve administration, reporting, auditing, troubleshooting, and operational efficiency.

Requirements

• Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience.
• Knowledge of accounts payable, payroll processes, human resource workflows, or related business systems.
• Customer support experience with strong interpersonal, written, oral communication, analytical, troubleshooting, and problem-solving skills.
• Ability to speak with customers, guide them through procedures, provide written instructions, manage multiple priorities, and work independently and collaboratively.
• Basic knowledge of Microsoft Outlook, Teams, Word, and Excel.
• Professional, friendly, adaptable, solutions-oriented approach with a strong customer focus.

Nice to have

• Prior knowledge of ProSoft.
• Experience using AI to research and resolve issues or improve support workflows.
• Experience supporting accounts payable or HR/payroll systems.
• Accounting knowledge, training video creation, or user guide maintenance.

Culture & Benefits

• Customer-focused support environment centered on approachability, patience, active listening, and strong peer relationships.
• Fast-paced work requiring adaptability, prioritization, and independent ownership.
• Full-time employment supporting professional development through exposure to enterprise infrastructure, software support, and automation.