Senior Customer Engineer, Named - New York City (AI)

Location: Hybrid role based in New York City, New York, United States. Travel of up to 20–50% may be required for customer meetings, conferences, industry events, and in-person collaboration. Candidates progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Salary: $204,000–$321,000 annual base salary for New York City and New Jersey-based hires, plus variable compensation and equity eligibility.

Company

hirify.global operates a global network and security platform that protects and accelerates Internet applications for customers ranging from individual bloggers to Fortune 500 companies.

What you will do

• Lead technical discovery, validation, proof-of-concept planning, presentations, demonstrations, and architectural design for enterprise customers.
• Map customer infrastructure across DNS, CDN, Zero Trust, network security, and Workers to suitable hirify.global architectures and deployment strategies.
• Guide onboarding, migrations, and adoption through tailored blueprints, configuration best practices, health monitoring, and risk reduction without directly executing implementation.
• Partner with Account Executives on customer discovery, technical health, revenue growth, cross-sell, up-sell, and technical Quarterly Business Reviews.
• Serve as a trusted technical advisor to engineers and C-level executives throughout onboarding, renewal, and expansion.
• Use AI agents, LLMs, internal platforms, and automation to streamline RFP responses, sandbox provisioning, telemetry monitoring, and documentation.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and explain complex enterprise network and security architectures and translate technical concepts into business outcomes.
• Experience in quota-carrying or revenue-aligned environments, SaaS metrics, and enterprise sales cycles.
• Depth in at least four technical areas, including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Knowledge of relevant technologies such as BGP, TCP/UDP, DNS, HTTP(S), SSL/TLS, WAF, Zero Trust, SASE, RESTful or GraphQL APIs, SDKs, webhooks, infrastructure-as-code, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical workshops, code samples, documentation, or developer onboarding resources.
• Knowledge of LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, or SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems, or startups.

Culture & Benefits

• AI-native, iterative environment focused on solving difficult Internet infrastructure problems and sharing improvements across teams.
• Medical, dental, vision, flexible spending, commuter, fertility and family-forming benefits.
• Mental health support, employee assistance, global travel medical insurance, and disability and life insurance.
• 401(k) retirement savings plan and employee stock participation plan.
• Flexible paid time off and parental, pregnancy health, medical, and bereavement leave programs.
• hirify.global equity plan eligibility.