Senior Manager, Customer Engagement & Omnichannel Marketing - Perigold

Location: Hybrid role based at the Boston headquarters; Monday–Thursday in the office and Friday working from home. This is not a remote position.

Annual base salary: USD 147,175–167,475.

Company

hirify.global is an ecommerce company focused on helping customers shop for home products through online, retail, warehouse, and office operations.

What you will do

• Own the omnichannel marketing vision and customer experience roadmap across Perigold.com, physical retail, loyalty, and promotions.
• Lead site marketing strategy, optimization, testing, reporting, programming, quality assurance, and issue resolution.
• Identify customer friction points and translate customer behavior, business performance, and brand objectives into prioritized recommendations.
• Develop scalable playbooks for store openings, traffic generation, events, local partnerships, and customer engagement.
• Oversee promotional calendar execution and coordinate with commercial, channel, product, engineering, creative, analytics, merchandising, CRM, and retail teams.
• Lead and develop a team of three, establishing accountability, operating systems, priorities, and independent ownership.

Requirements

• Significant experience in consumer marketing, customer experience, ecommerce, omnichannel marketing, retail marketing, or a related field.
• Experience owning a business, customer journey, or substantial cross-functional marketing function.
• Strong strategic and analytical thinking, including the ability to translate data into business recommendations.
• Experience developing roadmaps, testing agendas, measurement frameworks, and scalable operating processes.
• Experience collaborating with Product, Engineering, Creative, Analytics, Merchandising, CRM, and/or Retail teams.
• Strong executive communication, stakeholder management, people leadership, and team-development skills.

Nice to have

• Experience with premium or luxury customer experiences.
• Entrepreneurial mindset and comfort operating in ambiguity.

Culture & Benefits

• Hybrid work schedule with four office days and one work-from-home day each week.
• Medical, dental, vision, HSA/FSA, life, and accidental death and disability insurance for eligible employees.
• 401(k) matching with immediate vesting and paid parental leave.
• Tuition reimbursement, employee discounts, fitness discounts, and access to wellbeing, therapy, coaching, and financial support.
• hirify.global will not sponsor applicants for F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN visas.