Senior Customer Success Manager (EMEA)

Location: Remote for candidates located in the greater London, UK area; hybrid workplace, with travel potentially required according to business needs.

Company

hirify.global provides a data authorization platform that enables enterprises to govern access to data and AI systems while maintaining security, compliance, and control.

What you will do

• Define customer outcomes, success measures, adoption roadmaps, and measurable value plans with senior stakeholders.
• Lead onboarding, deployment, integration, and enablement programs across modern data platforms and cloud environments.
• Manage enterprise customer relationships across adoption, value realization, renewal planning, and expansion.
• Monitor account health, usage, risks, progress, and renewal forecasts while creating mitigation plans.
• Conduct business reviews, executive sessions, workshops, and customer enablement programs.
• Collaborate with Sales, Product, Engineering, Support, and delivery teams to resolve blockers and inform product improvements.

Requirements

• 5–8 years of experience in Customer Success, Technical Account Management, Solution Delivery, consulting, or a related customer-facing role in enterprise SaaS, cloud, or data environments.
• Experience managing complex enterprise relationships through onboarding, adoption, value realization, renewals, and expansion.
• Experience working with customers across multiple EMEA countries and understanding regional business and regulatory environments.
• Working knowledge of modern data ecosystems and cloud platforms such as Snowflake, Databricks, Starburst, AWS, Azure, or GCP.
• Familiarity with data governance, privacy, security, access control, GDPR, and data residency.
• Professional fluency in English, strong communication skills, and confidence engaging technical, business, and executive stakeholders.

Nice to have

• German, French, or Spanish language skills.
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Hybrid workplace with distributed collaboration across customer-facing and technical teams.
• Employer-paid healthcare premiums for employees and dependents.
• Stock options and paid parental leave.
• Unlimited paid time off for U.S.-based positions.
• Learning and development resources.