Customer Solution Center Rep 4 - Technical

Location: Ariana, Tunisia; onsite

Company

hirify.global provides technology products, services, and customer support.

What you will do

• Resolve moderate to complex technical issues involving hardware, software, operating systems, and peripheral devices.
• Answer customer questions about products, services, features, specifications, repairs, warranties, enterprise agreements, and mission-critical support.
• Proactively assist customers to prevent problems and contribute to process and quality improvements.
• Collaborate with clients, programmers, QA testers, managers, and other departments to support successful project outcomes.
• Maintain trusted relationships with technical users, coordinate departmental work, and monitor process execution.
• Mentor team members, act as an escalation point, and recommend improvements through analysis and verification.

Requirements

• High School Diploma, GED, Higher Secondary education, equivalent work experience, or demonstrated competence.
• Typically 6–8 years of related experience in remote support, telephone support, technology, customer environments, or a related field.
• Knowledge of Active Directory, Linux, Microsoft Azure, Microsoft Office 365, Microsoft Windows 10, Windows Servers, and operating systems.
• Experience with desktop support, help desk support, technical support, issue tracking, IT service management, ServiceNow, automation, and scripting.
• Ability to work independently on complex assignments requiring initiative, specialized technical knowledge, and moderate judgment.
• Effective communication, customer centricity, results orientation, learning agility, and digital fluency.

Culture & Benefits

• Full-time schedule.
• Collaboration across customer, technical, QA, management, and departmental teams.
• Opportunity to mentor colleagues and contribute to cross-functional initiatives.
• Work is performed under established protocols with responsibility for business controls and process quality.