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5 дней назад

Production Support Analyst II (Fintech)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Tunisia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Production Support Analyst II (Fintech): Supporting live risk-management software systems for financial institution clients with an accent on release installations, issue resolution, and production-system reliability. Focus on investigating technical issues, maintaining data structures, administering Windows and SQL Server environments, and leading SRE projects.

Location: Tunis, Tunisia — hybrid

Company

hirify.global provides fintech solutions and supports software systems used by financial institutions worldwide.

What you will do

  • Support hirify.global Credit Risk Manager, hirify.global Risk Analytics Manager, and hirify.global Enterprise Risk Hub applications for multiple clients.
  • Install application release updates and manage changes to production systems.
  • Investigate issues, identify root causes, resolve incidents, and perform general troubleshooting.
  • Own operational processes and data structures.
  • Perform basic Microsoft Windows and SQL Server administration.
  • Lead SRE projects and collaborate with Client Experience and Professional Services teams.

Requirements

  • 3–4 years of experience in customer service or technical support.
  • Knowledge of operating systems, databases, networking fundamentals, and troubleshooting methodologies.
  • Ability to analyze complex technical issues and develop effective solutions.
  • Clear written and verbal communication with technical and non-technical stakeholders.
  • Adaptability and willingness to learn new technologies and tools.

Culture & Benefits

  • Flexible and creative work environment.
  • Diverse and collaborative atmosphere.
  • Professional and personal development resources.
  • Opportunities to volunteer and support charities.
  • Competitive salary and benefits.

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Categories

FinTech jobs