Product Technical Support Analyst (Fintech)

Location: TUN ARIA 150, Tunisia; hybrid work arrangement

Company

hirify.global builds financial technology that helps businesses, banks, and communities move, manage, and grow money.

What you will do

• Build relationships with Tier-1 banks and brokers supporting client trading activity.
• Handle customer inquiries and resolve issues involving order processing, billing, payments, and account information.
• Provide product support, investigate client issues, and recommend corrective actions.
• Troubleshoot equipment and software applications.
• Document customer information and recurring technical issues to support product quality and development.
• Collaborate with internal and external clients to provide proactive and timely issue remediation.

Requirements

• 4+ years of overall professional experience.
• Hands-on knowledge of UNIX, Shell scripting, Oracle, SQL, and PL/SQL.
• Familiarity with ServiceNow, Team Support, containerization, Kafka, WebSphere, and MQ.
• Broad knowledge of financial markets, especially fixed income securities.
• Strong customer service, communication, decision-making, problem-solving, and analytical skills.
• Ability to work independently and collaboratively while sharing technical and industry knowledge.

Culture & Benefits

• Modern international work environment with a dedicated team.
• Competitive salary and benefits.
• Career development tools, resources, and opportunities.
• Professional education and personal development opportunities.
• Work on challenging issues across financial services and technology.