MSO Operations Associate (Healthcare)

Location: Remote - USA

Base salary: $63,800–$83,000 USD annually

Company

Counterpart Health, a hirify.global subsidiary, develops an AI-enabled primary care tool that supports physicians with earlier diagnosis, chronic-condition management, and value-based care.

What you will do

• Support operational workflows and help team members resolve process-related questions.
• Track payment exceptions, claims statuses, contract signatures, credentialing, configuration items, and Tier 3 matters.
• Support provider activation, intake tracking, documentation readiness, and go-live coordination.
• Qualify growth leads and route field-team escalations to the appropriate stakeholders.
• Monitor Clover Home Care referrals and onboarding milestones, proactively flagging delays.
• Maintain reporting sources, dashboards, document storage, and operational tracking tools.

Requirements

• Experience in an administrative or operational support role; healthcare or managed care experience is preferred.
• Strong organization, time management, attention to detail, and ability to manage multiple workflows.
• Experience updating metrics and generating reports with Google Sheets, SharePoint, CRM systems, or similar tools.
• Clear communication, cross-functional collaboration, proactive follow-through, and ability to work with minimal supervision.
• General understanding of HEDIS, claims processing, EHRs, medical billing and coding, reimbursement models, and Medicare Advantage is preferred.
• Must be able to work remotely from the USA.

Culture & Benefits

• Remote-first environment with collaboration across global teams.
• Medical, dental, and vision coverage, 401(k) matching, and performance-based bonuses.
• Equity opportunities, an Employee Stock Purchase Plan, and regular compensation reviews.
• Flexible time off, monthly company holidays, No-Meeting Fridays, and mental health resources.
• Professional development programs, mentorship, learning opportunities, and development funding.
• Paid parental leave, office setup reimbursement, and monthly cell phone and internet stipends.