Field Patient Support Services Manager

Location: Remote, field-based in Ontario, Canada, with regular travel within the province

Annual base salary: CAD 92,100–153,500

Company

hirify.global develops and delivers medicines and healthcare solutions, with this role focused on patient access and support services.

What you will do

• Act as the territory contact for specialty pharmacies, infusion clinics, healthcare professionals, and related networks.
• Identify and resolve barriers involving patient enrollment, reimbursement, treatment initiation, scheduling, infusion coordination, and ongoing access.
• Support healthcare providers with access pathways, reimbursement navigation, and operational processes.
• Build trusted relationships and coordinate solutions with specialty pharmacies, clinics, physicians, nurses, and internal stakeholders.
• Monitor patient access metrics, specialty pharmacy KPIs, service levels, and territory trends.
• Escalate complex access issues, oversee service quality concerns, and report adverse events and product complaints.

Requirements

• University degree in health sciences, life sciences, nursing, pharmacy, business, or a related discipline.
• At least 5 years of experience in pharmaceuticals, healthcare, specialty pharmacy, reimbursement, patient services, or a related environment.
• Experience working with healthcare professionals and institutions and resolving complex operational issues.
• Knowledge of specialty pharmacies, infusion clinics, biologics, reimbursement, and patient access pathways.
• Strong relationship-building, problem-solving, communication, presentation, organizational, project management, and analytical skills.
• Regular travel within Ontario is required. Bilingual English and French is considered an asset.

Culture & Benefits

• Non-commercial, patient-centric role focused on improving access to therapy and the patient experience.
• Collaboration with Market Access, Medical, Compliance, Commercial, specialty pharmacy, and healthcare stakeholders.
• Commitment to compliance, patient privacy, quality, regulatory standards, and operational excellence.
• Regular professional development in patient support, specialty pharmacy, reimbursement, infusion networks, and the Canadian healthcare system.
• Inclusive and equitable workplace with accommodations available during the recruitment process.