Assistant Communications Content Manager (AI)

Location: Hybrid role in Birmingham, United Kingdom

Company

hirify.global designs, builds, and runs bespoke in-house agencies and marketing ecosystems for brands, using AI solutions to improve creative work, efficiency, and decision-making.

What you will do

• Create and improve customer communications across email, letters, SMS, and digital messaging.
• Shape communication briefs with stakeholders and multidisciplinary squads, balancing customer needs, channel capabilities, and delivery timescales.
• Manage content development from briefing through approval, maintaining governance, regulatory, risk, assurance, and audit requirements.
• Apply Consumer Duty principles to ensure communications are clear, fair, accessible, and explicit about required customer actions.
• Identify opportunities to simplify content, reduce avoidable communications, improve digital-channel use, and support better customer outcomes.
• Partner with product, proposition, service, agency, and supplier teams while contributing to planning and continuous improvement.

Requirements

• Experience in communications, marketing, CRM, digital, or customer servicing, including development or governance of customer-facing content.
• Strong writing and editing skills with the ability to adapt tone, structure, and calls to action across owned channels.
• Knowledge of email, print, SMS, and digital messaging, including accessibility, content hierarchy, character limits, and call-to-action design.
• Experience working with stakeholders, multidisciplinary teams, external partners, and complex business requirements.
• Familiarity with governance, regulatory, or risk frameworks in a regulated environment; financial services experience is advantageous.
• Proficiency with Gen AI tools and personal AI workflows, with the ability to critically evaluate AI outputs and apply human judgement.

Nice to have

• Financial services experience.
• Knowledge of customer insight, market developments, and new communication-channel practices.

Culture & Benefits

• Multidisciplinary, cross-functional collaboration with internal stakeholders, agencies, and suppliers.
• Focus on continuous learning, knowledge sharing, and consistent ways of working.
• Values include ambition, imagination, inspiration, learning, results, inclusion, and anti-racism.
• Commitment to an inclusive working environment and equal opportunity.
• Environmental sustainability goals are embedded across departments and project lifecycles.

Hiring process

• Candidate evaluation and selection are conducted without AI-supported screening or decision-making.