Workplace Technology Specialist

Location: London, United Kingdom; onsite five days a week

Company

Legora provides an AI-native workspace that helps legal teams analyze documents and manage end-to-end legal workflows.

What you will do

• Provide first-line support for laptops, applications, accounts, peripherals, and connectivity through the service desk and in person.
• Prepare devices and accounts for new hires, support onboarding and offboarding, and manage equipment returns.
• Maintain meeting rooms, conferencing equipment, and AV setups for meetings, events, and all-hands sessions.
• Manage local hardware provisioning, inventory, loaners, repairs, replacements, and asset records.
• Troubleshoot office Wi-Fi, wired connectivity, badge readers, cameras, and other workplace technology.
• Support office moves, equipment installations, vendor visits, documentation, automation, and AI-assisted support workflows.

Requirements

• 3+ years of hands-on IT support, workplace technology, desktop support, or equivalent practical experience.
• Experience troubleshooting macOS devices, business applications, peripherals, and basic network issues.
• Clear communication with technical and non-technical colleagues, with a patient, approachable, and methodical working style.
• Ability to prioritize changing requests, follow security and access procedures, handle employee information carefully, and escalate when required.
• Comfort working onsite in the London office five days a week.

Nice to have

• Experience with meeting-room AV and conferencing tools such as Zoom Rooms or Neat.
• Familiarity with Apple Business Manager, endpoint management, identity and access tools, and 1Password.
• Exposure to Meraki, badge readers, Verkada, or other office networking and physical-security hardware.
• Experience with ITSM platforms such as Serval, Jira Service Management, ServiceNow, or Freshservice.
• Interest in scripting, workflow automation, and AI-assisted support.

Culture & Benefits

• Ownership-focused culture with high standards, direct feedback, and shared responsibility for outcomes.
• Collaboration with teams and clients across Europe, APAC, and North America.
• Work that supports thousands of legal professionals using AI every day.
• In-person environment at the Union Square office with company-provided lunch daily.