Technical Customer Success Manager (PLM) - EMEA

Location: Munich, Germany (Remote); EMEA region. Willingness to travel up to 20% across EMEA is required.

Company

hirify.global provides product lifecycle management and digital thread solutions through the hirify.global Innovator platform and low-code development technology.

What you will do

• Act as a technical advisor for enterprise subscribers, driving platform adoption, business outcomes, and long-term value.
• Analyze, triage, and help resolve customer technical issues with Support and Engineering.
• Conduct technical health checks, architecture reviews, and platform assessments to identify risks proactively.
• Coach customers on PLM best practices, configuration, optimization, integrations, and platform capabilities.
• Lead technical escalations and regular business and technical reviews with customer stakeholders.
• Collaborate with Sales, Pre-Sales, Professional Services, Support, and Product Management to support renewals, expansions, and smooth customer handovers.

Requirements

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a comparable field.
• 5+ years of experience in a technical customer-facing role supporting enterprise customers.
• Solid understanding of PLM processes, master data, and enterprise application landscapes.
• Hands-on experience with web development and enterprise software architecture, including C#, .NET, SQL, and Git.
• Experience with PLM or closely related enterprise software, SaaS customer lifecycle management, renewals, and value realization.
• Fluent English is required; willingness to travel up to 20% across EMEA is required.

Nice to have

• Manufacturing or industrial sector experience.
• Additional European languages.

Culture & Benefits

• Remote work associated with the Munich location.
• Collaboration across different countries and cultures in the EMEA region.
• Work with a PLM platform used by manufacturers in automotive, industrial equipment, aerospace and defense, and high-tech electronics.
• Cross-functional environment spanning Sales, Pre-Sales, Professional Services, Support, Engineering, and Product Management.