Web Experience Lead (Digital Commerce)

Location: On-site in Cambridge, United Kingdom; global travel required up to 10–20%

Company

hirify.global’s Abcam operating company provides biological reagents and solutions for life scientists working across areas including cancer, neurological disorders, infectious diseases, and metabolic disorders.

What you will do

• Define the global website experience strategy and own the website roadmap across regions and customer journeys.
• Lead continuous improvement of usability, accessibility, content, and end-to-end customer journeys.
• Own A/B and multivariate testing, personalization, and experimentation roadmaps.
• Use behavioral, transactional, customer, and commercial data to identify opportunities and demonstrate business value.
• Prioritize digital initiatives, manage delivery commitments, and report performance and realized value to senior leadership.
• Govern site architecture, brand and content consistency, regional flexibility, competitor benchmarking, privacy, and accessibility compliance.

Requirements

• Degree in Marketing, Business, or a related discipline, with significant experience leading digital experience, eCommerce, or website optimization.
• Ability to operate at both strategic and execution levels across roadmaps, optimization, experimentation, analytics, and delivery.
• Deep expertise in UX, customer journey optimization, experimentation, personalization, and digital analytics.
• Strong knowledge of contemporary MarTech and commerce technology ecosystems.
• Strong commercial and analytical mindset, including the use of AI-enabled approaches to support decisions and prioritize investment.
• Proven senior stakeholder leadership and experience delivering complex global roadmaps to measurable outcomes.

Nice to have

• Experience in life sciences, biotechnology, or B2B scientific eCommerce.
• Familiarity with complex product catalogues and technical content.

Culture & Benefits

• Culture focused on belonging, collaboration, continuous improvement, and scientific impact.
• Comprehensive benefits programs, including healthcare and paid time off.
• Opportunity to work with a global team serving customers across scientific and commercial markets.