HRSS Operations Analyst

Location: Philippines, Bonifacio Global City, Taguig; hybrid with at least three days per week in the office. Daytime working hours with schedule flexibility.

Company

hirify.global is a global professional services company covering risk, reinsurance and capital, people and investments, and management consulting.

What you will do

• Manage ServiceNow tickets and emails from colleagues and third-party vendors within agreed service levels.
• Process HR operational activities including employee data changes, onboarding, transfers, promotions, and separations.
• Maintain accurate employee records and HR systems throughout the employee lifecycle.
• Research and resolve complex enquiries while providing clear, accurate, and professional support.
• Document cases, monitor incoming requests, and route matters to the appropriate teams.
• Coordinate with internal teams, maintain standard operating procedures, and identify process improvements.

Requirements

• Experience in HR operations, shared services, or a similar service delivery environment.
• Strong written and verbal communication skills with effective interpersonal capability.
• Analytical, detail-oriented, and logical approach to problem solving.
• Availability to work in a hybrid arrangement with at least three office days per week in Taguig.

Nice to have

• Experience in HR or supporting global colleagues.
• Proficiency with Workday, ServiceNow, or other HR systems.
• Experience with process improvement in a shared services or service delivery environment.
• Good communication skills in English and Mandarin.

Culture & Benefits

• Professional development opportunities and supportive leadership.
• Inclusive and collaborative culture focused on creating solutions and impact.
• Career opportunities and benefits and rewards supporting employee well-being.
• Hybrid work combining remote flexibility with in-office collaboration and professional development.