SVP, Customer Success & Professional Services (SaaS)

Location: San Jose, California; hybrid attendance at the San Jose office at least 2 days per week

Salary: $360,000–$440,000 per year, plus a 25% annual bonus, option plan, and benefits.

Company

hirify.global provides enterprise SaaS solutions involving developer platforms, APIs, cloud technologies, and digital asset management.

What you will do

• Define and execute the enterprise customer journey strategy from onboarding and implementation through adoption, value realization, renewal readiness, and expansion.
• Lead and scale global Customer Success Management, Professional Services, and Customer Education organizations across multiple regions.
• Build lifecycle programs, customer segmentation, health scoring, automation, customer analytics, and standardized operating models.
• Partner with Sales, Product, Engineering, Support, Marketing, Revenue Operations, and executive leadership to improve customer experiences and growth.
• Develop executive relationships with strategic customers and act as a trusted advisor during critical milestones and complex engagements.
• Own performance across Net Revenue Retention, product adoption, customer health, time-to-value, Professional Services utilization, and customer satisfaction.

Requirements

• 15+ years of leadership experience in Customer Success, Professional Services, Technical Account Management, or related customer-facing functions within enterprise SaaS.
• Experience serving technical buyers and leading Professional Services organizations responsible for enterprise implementations, consulting engagements, and onboarding.
• Proven success building and scaling global Customer Success organizations supporting complex enterprise customers.
• Experience improving Net Revenue Retention, adoption, expansion, and customer outcomes through scalable operating models.
• Experience using AI, automation, customer intelligence platforms, and analytics to improve engagement and efficiency.
• Strong executive presence, cross-functional leadership skills, and a bachelor’s degree or equivalent practical experience.

Nice to have

• Experience with developer platforms, APIs, cloud technologies, digital asset management, or enterprise infrastructure products.
• Contributions to Customer Success thought leadership, customer experience communities, or industry best practices.
• MBA or similar degree.

Culture & Benefits

• Leadership role within a global, geographically distributed SaaS organization.
• 25% annual bonus.
• Option plan and benefits.
• Collaboration across Sales, Product, Engineering, Support, Marketing, Operations, and executive leadership.