IT Onsite Support Engineer (Gaming)

Location: Sofia, Bulgaria; onsite role

Company

hirify.global develops products and services for the gaming and entertainment industry.

What you will do

• Provide second-level onsite and remote technical support, including device builds, rebuilds, backups, deployments, and technology refreshes.
• Manage service requests and incidents through in-person support, email, Zoom, ITSM, issue-tracking, and asset-management tools.
• Administer user accounts in Active Directory and other business systems, including complex access-related tasks.
• Provide concierge IT support for executives and conduct IT inductions for new hires.
• Support video conferencing, collaboration tools, and meeting-room AV systems.
• Create technical documentation and knowledge-base articles while improving IT processes and procedures.

Requirements

• Extensive knowledge of Windows and Microsoft technologies, including Active Directory and advanced user-account administration.
• Strong working knowledge of Microsoft Intune and Microsoft Azure, including endpoint management, identity, access, and cloud-based IT services.
• Experience with remote-support tools, video conferencing, meeting-room AV systems, ITSM, issue tracking, and asset management; ServiceNow experience is included.
• Strong customer-service, communication, collaboration, de-escalation, prioritization, and independent-working skills.
• MCITP certification is required; A+ and ITIL Foundation are required or preferred, while Security+ and Network+ are a plus.

Culture & Benefits

• Fast-paced, cooperative, and inclusive working environment.
• Focus on continuous improvement, technical knowledge sharing, and excellent customer service.
• Potential annual bonuses and incentives depending on role and location.
• Potential health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and local or statutory benefits.

Hiring process

• Specific compensation and benefits details are discussed during the recruitment process.