GSD First Line Tech Support with French

Location: Sofia, Bulgaria. The work model prioritizes in-person collaboration.

Company

hirify.global is a Fortune 500 global IT services company delivering technical solutions across multiple industries and geographies.

What you will do

• Provide first-line technical support to customers across global markets.
• Handle customer interactions through voice, email, chat, and portal channels.
• Investigate and resolve technical issues in a positive and professional manner.
• Develop technical competencies through comprehensive training and continuous learning.
• Support customers across industries including manufacturing, banking, insurance, and government.

Requirements

• Excellent French and English language skills.
• Excellent communication and interpersonal skills.
• General IT knowledge.
• Motivation to develop a career in IT; little or no previous IT experience is acceptable.

Nice to have

• Previous IT experience.
• Understanding of Windows operating systems.
• Knowledge of Microsoft Office, Microsoft 365, Outlook, and Teams.

Culture & Benefits

• Full-time employment in an international, collaborative environment with career development opportunities.
• 24 days of paid vacation.
• Medical and life insurance, monthly food vouchers, and 24/7 wellbeing support for employees and families.
• Access to premium learning platforms, company-sponsored certifications, and continuous development programs.
• Employee recognition, referral rewards, discounts, and community initiatives.
• Inclusive workplace focused on in-person collaboration with flexibility for individual work styles and life circumstances.