5 дней назад
Channel Enablement Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Channel Enablement Specialist (Sales Enablement/Customer Service): Developing and delivering enablement assets, messaging, scripts, and product knowledge programs for customer service and sales channels with an accent on cross-functional collaboration, frontline communications, and KPI improvement. Focus on launching enablement programs, translating product capabilities into customer benefits, collecting frontline feedback, and driving conversion and cross-sell results.
Location: Cebu, Philippines
Company
operates Bluehost, an all-in-one platform that helps small businesses grow online through hosting, tools, services, and customer support.
What you will do
- Create messaging, positioning, scripts, job aids, and other enablement tools for products and programs sold through customer service channels.
- Partner with sales and support leadership, product marketing, brand management, Product, and other stakeholders to improve key KPIs.
- Develop and distribute internal communications, creative assets, and process or product updates for frontline employees.
- Launch and support enablement programs, tests, projects, and early-stage initiatives across multiple stakeholders.
- Collect frontline feedback, iterate on enablement materials, and communicate sales and support needs to Product and Marketing leadership.
- Advise colleagues and leaders on sales and support processes while enabling frontline teams to improve conversion, cross-sell, and upgrades.
Requirements
- At least 3 years of sales or support experience in a high-volume contact center environment.
- Experience creating sales and support enablement materials such as job aids, scripts, objection-handling materials, and battlecards.
- Strong knowledge of Microsoft Word, Excel, and PowerPoint.
- Strong knowledge of design and AI tools such as Canva, Piktochart, Claude, and Gemini.
- Experience designing, creating, and launching enablement programs and projects from the ground up.
- Strong communication, organization, stakeholder management, leadership, and analytical skills; a bachelor’s degree and project management experience are preferred.
Culture & Benefits
- Full-time employment focused on work-life balance and meaningful work.
- Diversity, inclusion, belonging initiatives, learning opportunities, and more than 20 affinity groups.
- Competitive HMO benefits, including 200k MBL with two free dependents upon regularization.
- Punctuality bonus and generous vacation policy.
- Opportunities to learn different areas of the business, take on new challenges, receive mentoring, and grow professionally.
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