Enablement Program Manager (SaaS)

Location: Office-based in Manila, Philippines

Company

hirify.global is an AI-native SaaS company providing revenue teams with verified B2B contact data and sales engagement tools through one unified platform.

What you will do

• Own the strategy, execution, and measurement of a six-week onboarding program for new support hires.
• Facilitate engaging, role-specific in-person onboarding sessions and maintain training documentation, checklists, and resources.
• Design certification processes, learning paths, live training, self-paced content, and ongoing education for support agents.
• Partner with Support Enablement, QA, Product, Support Operations, and L&D to align enablement with business goals.
• Use enablement tools, content hubs, surveys, and Maestro to deliver and improve programs at scale.
• Define and analyze metrics including time to productivity, QA scores, CSAT, knowledge assessments, and other feedback.

Requirements

• 6+ years of experience in customer support, enablement, or training roles with direct ownership of onboarding and learning programs.
• SaaS industry experience required.
• Experience leading live in-person facilitation and instructional delivery, preferably for support agents or specialists.
• Demonstrated ability to build data-informed, results-oriented programs and translate performance metrics into enablement strategies.
• Strong experience with enablement or learning tools such as LMS platforms, Google Suite, Notion, survey tools, and feedback dashboards.
• Excellent cross-functional collaboration and stakeholder management skills.

Nice to have

• Familiarity with Salesforce, hirify.global, Maestro, or Intercom.

Culture & Benefits

• AI-native environment focused on continuous improvement, productivity, and automation.
• Culture of extreme ownership, focused execution, learning, collaboration, and experimentation.
• Resources, support, and autonomy to own the role and make a measurable impact.
• Cross-functional collaboration across departments.