Customer Support and Fulfilment Executive - Contract (UK)

Location: In-person at the office in Shoreditch, London, United Kingdom

Company

hirify.global is a research platform that provides organisations with access to research participants, researchers, and actionable insights.

What you will do

• Provide first-line support to clients, researchers, and participants through chat and email.
• Review and approve research studies, including screeners, incentives, quotas, feasibility, risks, and ethical concerns.
• Monitor live projects and dashboards, batch campaigns across sources, and address lagging studies early.
• Use Meta and LinkedIn to reach niche audiences and support recruitment for hard-to-fill studies.
• Protect participant welfare and escalate safety concerns immediately.
• Update guides, FAQs, playbooks, and tool documentation to improve future studies.

Requirements

• At least 3 years of experience in customer support or a similar role.
• Clear written and verbal communication skills.
• Strong organisation and multitasking skills in a fast-paced environment.
• Technical confidence with CRMs, spreadsheets, Slack, and Notion.
• Ability to work independently, solve problems, ask proactive questions, and learn product features quickly.
• Ability to work in person at the Shoreditch, London office.

Nice to have

• Experience in a technology or software company.
• Familiarity with UX research workflows or participant platforms.

Culture & Benefits

• Three-month contract with an opportunity to extend.
• Collaborative culture focused on constructive feedback and shared team outcomes.
• Environment that values independence, curiosity, continuous improvement, and fast learning.