Supplier Success Professional (B2B Customer Support) - Multilingual Italian/Spanish/English

Location: Maidenhead, England, United Kingdom. Hybrid schedule for candidates within commuting distance: Tuesday–Thursday in the office and Monday/Friday from home. Candidates outside commuting distance may work remotely only if residing in England. Full working rights in England are required; sponsorship is not available. Training requires 100% attendance for 8 weeks, from 4 pm–1 am GMT, Monday–Friday. The position starts on November 9, 2026.

Company

A global platform serving hiring clients and suppliers with compliance, prequalification, safety, performance benchmarking, and AI-driven risk insights.

What you will do

• Provide supplier support by phone, email, chat, and other service channels.
• Resolve complex supplier issues while maintaining customer experience and compliance accuracy.
• Verify and process insurance, safety manuals, OSHA/MSHA records, and other regulatory documentation.
• Record customer interactions in Salesforce Service Cloud and complete follow-ups.
• Handle billing and subscription inquiries, outbound campaigns, and annual update verifications.
• Collaborate with internal departments to resolve supplier needs and improve service delivery.

Requirements

• Fluency in Italian, Spanish, and English is required.
• Prior customer service or call center experience is preferred.
• Strong written and verbal communication skills.
• Proficiency with PC applications and CRM systems; Salesforce experience is preferred.
• High attention to detail, adaptability, self-motivation, and the ability to learn new systems.
• Must have full working rights in England without current or future sponsorship.

Nice to have

• Familiarity with compliance documentation and supplier onboarding.
• Experience communicating in an additional language required by business needs.

Culture & Benefits

• Hybrid or England-based remote work options depending on commuting distance.
• Structured 8-week training program with full attendance required.
• Multichannel customer support environment involving phone, email, and chat.
• Work focused on supplier reliability, compliance accuracy, and operational risk reduction.