Digital Customer Engineer (AI)

Location: Hybrid, Kuala Lumpur, Malaysia. Travel of up to 20–50% may be required for customer meetings, conferences, industry events, and in-person collaboration.

Company

hirify.global operates a global network that protects and accelerates Internet applications for customers ranging from individual developers to large enterprises.

What you will do

• Lead technical discovery, validation, proof-of-concept planning, demonstrations, and architectural design with Account Executives and enterprise customers.
• Map customer infrastructure across DNS, CDN, Zero Trust, network security, Workers, and related hirify.global products to suitable architectures.
• Guide onboarding, migrations, deployment strategies, technical health, risk mitigation, and value realization without directly executing implementation work.
• Own technical relationships throughout onboarding, renewal, expansion, and executive business reviews while supporting revenue growth and quota objectives.
• Use AI agents, LLMs, internal platforms, and workflow automation for RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
• Create technical enablement materials, standard operating procedures, architectural guidance, workshops, and customer education resources.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and explain complex enterprise network and security architectures and translate technical concepts into business outcomes for engineers and C-level stakeholders.
• Experience in quota-carrying or revenue-aligned environments, enterprise sales cycles, SaaS metrics, and commercial value translation.
• Depth in at least four technical areas, including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Proficiency in one or more of Python, JavaScript, Bash, Lua, Go, or similar languages, with experience using APIs, SDKs, webhooks, infrastructure-as-code, CI/CD, or observability tools.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical enablement such as workshops, code samples, documentation, or developer onboarding.
• Knowledge of LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, and SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems, or startups.

Culture & Benefits

• Mission focused on protecting and improving the free and open Internet.
• AI-augmented workflows and an iterative, collaborative engineering culture.
• Opportunity to work with enterprise customers across the full technical lifecycle.
• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Reasonable accommodations are available during the application process.