Field Operations Specialist (California Connect)

Location: Claremont, California, United States; hybrid role with regional travel of up to 50%

Salary: $31–$36 per hour

Company

hirify.global provides services and support for deaf, hard-of-hearing, deaf-blind, and disabled communities.

What you will do

• Provide customer service, assessments, equipment selection, installation, training, troubleshooting, and follow-up for accessible telecommunications equipment.
• Deliver services through videophone, messaging, text, interpreting applications, in-person visits, offices, homes, and community spaces.
• Educate consumers and community organizations about telecommunications programs, relay services, equipment, and the California Connect application process.
• Support outreach initiatives, communication materials, focus groups, and surveys for California’s Deaf and Disabled Telecommunications Program.
• Build relationships with customers, partner organizations, service providers, and vendors.
• Maintain accurate service documentation and reporting while following privacy and information security protocols.

Requirements

• Bachelor’s degree in a related human services field or equivalent professional experience.
• At least two years of professional experience supporting deaf, hard-of-hearing, deaf-blind, or disabled customers.
• At least two years of experience in advocacy, marketing, communications, or an equivalent combination.
• Ability to communicate at various proficiency levels in ASL.
• Excellent oral, visual, written, organizational, record-keeping, and time-management skills.
• Valid driver’s license with a clean driving record and ability to use a personal vehicle for regional visits. Must be able to enter customer homes, navigate stairs and furniture, and occasionally lift up to 10 pounds.

Nice to have

• Ability to speak Cantonese, Mandarin, or Spanish.
• Familiarity with telecommunications access options, TTY, amplified phones, CapTel, alerting signalers, mobile amplifiers, and accessibility features.
• Knowledge of local, state, and national resources for deaf, deaf-blind, and hard-of-hearing communities.

Culture & Benefits

• Self-directed work in a virtual office environment with collaboration across teams and stakeholders.
• Community-based work supporting people with diverse disabilities and backgrounds.
• Regular interaction through phone, videophone, text messaging, and in-person services.
• Employment is contingent on successful completion of a thorough background check.