Compliance Operations Specialist 1

Location: Remote in Colombia; occasional travel may be required for project or team meetings.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences through voice, SMS, and email.

What you will do

• Investigate fraud, abuse, and compliance cases to understand bad actor behavior and determine appropriate actions.
• Monitor voice, SMS, and email traffic for compliance with Twilio policies and CTIA requirements.
• Identify non-compliant activity, evolving abuse tactics, trends, and root-cause gaps while minimizing false positives.
• Analyze call detail records and aggregate traffic data to detect patterns and define action plans.
• Resolve urgent issues affecting businesses, carriers, and consumers worldwide.
• Support customers by email and collaborate with communications partners and industry participants.

Requirements

• Must be based remotely in Colombia.
• 1–2 years of experience in fraud, abuse, or compliance within ecommerce, fintech, or telecommunications.
• Experience working in a fast-paced, ambiguous environment with a strong bias for action.
• Strong written and verbal communication, analytical ability, attention to detail, and organizational skills.
• Willingness to work non-traditional schedules, including weekends, holidays, and evenings when required.
• Ability to collaborate with customers, carriers, communications partners, and industry participants under pressure.

Nice to have

• Basic knowledge of Zendesk, Airtable, Looker, or similar tools.
• Basic understanding of APIs and related technologies.
• Background in telecommunications.

Culture & Benefits

• Remote-first work environment with opportunities for team gatherings, functional off-sites, and customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and a retirement savings program, with offerings varying by location.
• Support for employee volunteering and donation efforts.

Hiring process

• Hiring decisions are made by Twilio employees, with artificial intelligence used to support process efficiency.
• A formal interview process is required; interviews are not conducted exclusively through text-based messaging apps.