Cloud Support Engineer (AI Infrastructure)

Location: On-site in San Francisco, CA or New York, NY, US

Salary: $120,000–$140,000 annually plus bonus and restricted stock units.

Company

hirify.global builds vertically integrated AI infrastructure, including sustainable GPU cloud computing and energy infrastructure for demanding AI workloads.

What you will do

• Provide technical customer support through Zendesk while meeting service-level agreements and maintaining 95%+ customer satisfaction.
• Participate in a 24/7 on-call rotation and resolve critical customer and infrastructure issues.
• Diagnose VM, hardware, scaling, alerting, and node delivery issues using Linux CLI and internal tools.
• Prepare maintenance windows, manage alert triage, and coordinate root cause analysis with SRE, networking, and storage teams.
• Follow global ticketing and on-call handoff processes.
• Create onboarding materials, knowledge base documentation, and standard operating procedures.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or at least 2 years of equivalent technical experience.
• Strong Linux command-line interface skills and proficiency with Git.
• At least 2 years of customer support experience, preferably in cloud, storage, or networking environments.
• Experience with Kubernetes, Slurm, Terraform, and monitoring tools such as Grafana.
• Familiarity with AWS, Azure, or GCP and the ability to prioritize competing escalations.
• Ability to work on-site in San Francisco or New York and participate in a 24/7 on-call rotation.

Nice to have

• Deep knowledge of specific cloud platforms and services.
• Experience with automation tools and scripting languages.
• Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Interest in using technology to support a more sustainable future.

Culture & Benefits

• Competitive compensation, bonus, equity, and restricted stock units.
• Paid time off, holidays, leave programs, and parental leave.
• Health, dental, and vision insurance, including employer HSA contributions.
• Professional development, tuition reimbursement, and mental health and wellness support.
• 401(k) plan with company matching up to 4% of salary, commuter benefits, and a cell phone stipend.
• Global travel insurance, emergency assistance, daily meal allowance, and location-specific programs.