Cloud Support Engineer (AI)

Location: San Jose, United States. The role supports export-restricted ITAR/CUI environments and requires U.S. Person status or eligibility as required.

Company

hirify.global develops technology and secure cloud-based environments for silicon chip design, electronic design automation, and high-performance computing workloads.

What you will do

• Provide primary technical support for external customers using secure cloud-based silicon design platforms.
• Support and troubleshoot Linux-based, multi-tenant cloud environments across compute, storage, networking, and identity services.
• Monitor HPC cluster performance, job throughput, queue health, scheduler configuration, resource contention, I/O, and memory usage.
• Troubleshoot license availability, utilization, and checkout issues using systems such as FlexNet/FLEXlm.
• Develop automation for monitoring, provisioning, license tracking, abnormal-behavior detection, and operational efficiency.
• Participate in incident response, root cause analysis, corrective actions, and customer-facing documentation.

Requirements

• Strong hands-on experience with Linux system administration and troubleshooting.
• Experience supporting HPC or large-scale compute environments and distributed resource managers such as Slurm, LSF, or SGE.
• Proficiency in Python, shell scripting, Perl, or similar automation-focused languages.
• Experience with monitoring, logging, alerting, and license management systems.
• Excellent technical customer service, communication, organization, urgency, and ownership.
• Ability to work with export-restricted ITAR/CUI data and meet U.S. Person status or eligibility requirements.

Nice to have

• Experience with EDA, semiconductor, or silicon design environments.
• Familiarity with AWS, Azure, GCP, OpenStack, or OpenShift cloud-based HPC platforms.
• Experience applying AI-assisted or autonomous automation in operations or support.
• Exposure to Ansible, Terraform, or other configuration-management and infrastructure-as-code tools.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Culture & Benefits

• Customer-facing, service-oriented work focused on responsiveness, professionalism, trust, and customer satisfaction.
• Operational work in secure environments with high compliance, access-control, auditing, and change-management standards.
• Focus on automation, agentic AI, reliability, and reducing mean time to resolution.