Designated Services Engineer (Remote US)

Location: U.S. Remote

Company

hirify.global develops NeuralMesh, a cloud and AI-native data infrastructure platform that improves GPU utilization and accelerates machine learning, model training, inference, and other compute-intensive workloads.

What you will do

• Serve as the primary technical liaison between customers and Engineering.
• Troubleshoot hardware failures, network congestion, performance bottlenecks, and other enterprise infrastructure issues.
• Monitor hirify.global systems remotely and proactively identify potential problems.
• Support account teams, pre-sales engineers, partners, and resellers with technical expertise.
• Own, track, document, and communicate customer issues through the ticketing system.
• Contribute to FAQs, knowledge-base articles, and product supportability improvements while managing multiple cases and projects.

Requirements

• 10+ years of experience in customer-facing technical roles handling complex enterprise infrastructure issues.
• Experience with L3 or higher enterprise infrastructure support in Linux-based storage, networking, virtualization, or cloud environments.
• Strong understanding of distributed storage, networking technologies including Infiniband, Ethernet, DPDK, and UCX, and cloud computing.
• Expertise in Linux/Unix administration and proficiency in Python and Bash for automation, monitoring, and troubleshooting.
• Knowledge of POSIX, NFS, S3, log management, Prometheus, and Grafana.
• Availability for on-call rotations, alternative work hours, weekends, holidays, and potential regional or international travel.

Nice to have

• Experience with JIRA, Confluence, Slack, and other collaboration tools.
• Familiarity with Kubernetes, containers, LXC, and AWS, Azure, OCI, or GCP.
• Experience managing large-scale HPC clusters.
• Strong technical writing skills and a creative approach to problem-solving.

Culture & Benefits

• Customer-centric environment focused on enterprise customer success.
• Collaborative culture built on accountability, transparency, empathy, and constructive problem-solving.
• Opportunity to work with cutting-edge AI infrastructure technologies and major enterprise customers.
• Participation in follow-the-sun support rotations as needed.