Vehicle Tech Line Specialist (EV)

Location: Garden Grove, California, United States; travel may be required for training, dealer development, field investigations, and customer support.

Salary: $80,000–$110,000 USD per year

Company

hirify.global develops commercial electric vehicle platforms for medium-duty electric vehicles and hybrids.

What you will do

• Act as the primary service contact for customers, dealers, and Authorized Service Providers.
• Provide guidance on vehicle operation, maintenance, warranty coverage, roadside assistance, and service network support.
• Own service cases from initial contact through resolution, maintaining accurate case and service-event documentation.
• Provide diagnostic direction and technical assistance for complex vehicle, warranty, and field-service issues.
• Coordinate issue resolution with Engineering, Quality, Purchasing, Production, Supplier, and field teams.
• Authorize warranty, policy, goodwill, parts, and Return Material Authorization requests while supporting recalls, field campaigns, service bulletins, and product improvements.

Requirements

• Education in Automotive Technology, Diesel Technology, Electrical Technology, or a related technical field is preferred; equivalent training and experience are considered.
• Experience in automotive, commercial vehicle, electric vehicle, fleet, or technical service operations is preferred.
• Strong mechanical and electrical diagnostic aptitude, including the ability to interpret service manuals, technical documentation, wiring diagrams, and repair procedures.
• Strong customer service, communication, organization, analytical, problem-solving, prioritization, and documentation skills.
• Proficiency with Microsoft Office Suite and case management software.
• Ability to travel as required and work from the Garden Grove, California location.

Nice to have

• Familiarity with warranty administration and service operations processes.
• Bilingual capabilities.

Culture & Benefits

• Comprehensive health, dental, and vision coverage with 100% employee coverage.
• Early-stage stock options.
• 401(k), HSA, and FSA retirement and savings benefits.
• Paid time off, parental leave, and an annual vacation bonus.
• Wellness, fertility, cell phone, meal, and stocked-kitchen benefits.