Boutique Manager, Dubai (Luxury Retail)

Location: Dubai, United Arab Emirates; onsite management of the Dubai Salon

Company

Sotheby’s is a global auction, private sales and luxury retail business covering art, collectibles, jewelry, watches, wine, design, real estate and related financial services.

What you will do

• Lead the daily operations of the Dubai Salon and ensure alignment with Sotheby’s service and operational standards.
• Manage, coach and develop the Salon team while maintaining clear expectations and strong client-service standards.
• Build long-term relationships with collectors and high-net-worth luxury clients, providing discreet and highly personalized service.
• Support sales performance, identify commercial opportunities and contribute to category strategy, product sourcing and Salon programming.
• Oversee floor management, appointments, inventory coordination, visual presentation, opening and closing procedures and operational readiness.
• Coordinate with specialist, marketing, events, logistics, compliance, finance and regional teams to resolve issues and deliver client initiatives.

Requirements

• Experience managing a luxury retail, hospitality, private client, gallery or similar high-touch client environment.
• Strong people-management experience in a client-facing setting, with the ability to lead, motivate and develop a team.
• Commercial awareness and experience supporting sales performance and strengthening client relationships.
• Excellent client-service, organizational, communication and problem-solving skills, with sound judgment and discretion.
• Strong interest in luxury, collecting, art, design, jewelry, watches or related categories is beneficial.
• Fluency in English is required; Arabic and other languages are advantageous.

Culture & Benefits

• Work in a global luxury business with specialist departments and colleagues across multiple regions.
• Collaborate across commercial, operational, marketing and corporate functions.
• Support a new Dubai Salon designed as a destination for luxury, collecting and client engagement.
• Operate within established policies covering security, inventory control, client confidentiality and compliance.