Associate Claim Operations Professional (Insurance Claims)

Location: SRY - Redhill, United Kingdom. Hybrid arrangement with three days per week in the office and two days working from home.

Company

hirify.global is a property and casualty insurer serving customers and communities for more than 170 years.

What you will do

• Provide transactional and partial claim handling support, including invoice approval and minor claim adjudication.
• Coordinate vendor activities and complete administrative tasks that do not require certification.
• Support management information, analytics, financial control, assessment, monitoring, and validation.
• Provide operational resilience support to Claim teams across multiple European locations.
• Maintain service standards and effective relationships with colleagues, business partners, customers, and agents.
• Communicate operational impacts across technical, operational, sales, and financial disciplines.

Requirements

• Relevant experience in a general insurance claims department or insurance or financial services support role.
• Working knowledge of I90, Openbox, and Lloyds claims systems.
• Experience with data entry processes and basic customer relationship skills.
• Intermediate written and oral communication skills.
• Minimum GCSE level or equivalent, or relevant claims or claims support experience.
• Working knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.

Nice to have

• For UK-based roles, willingness to commence or continue Chartered Insurance Institute studies.
• For Ireland-based roles, willingness to commence or maintain the Minimum Competency Requirements of the Insurance Institute of Ireland.

Culture & Benefits

• Hybrid work arrangements with three office days and two home-working days per week for full-time employees.
• Private medical insurance with optional dependent cover.
• Employer pension contributions with increased contributions when the employee contributes.
• At least 25 days of annual holiday, with the option to purchase additional days up to 35 days.
• Wellness resources, mental health support, and professional counseling services.
• Volunteer and charitable giving support through matching and rewards programmes.