Director, Salesforce Systems - Sales, Service & Marketing CoE (Agentforce)

Location: Chicago, Illinois, United States. The role requires 15–20% domestic and international travel, evening and weekend work to support business-unit time zones, meetings, conferences, and deployment schedules.

Company

hirify.global provides animal-health technology, products, services, and veterinary practice solutions through a connected platform.

What you will do

• Lead the enterprise Salesforce Sales, Service, Marketing, and Data Cloud Center of Excellence across hirify.global' North American businesses.
• Own the multi-year CRM and Agentforce roadmap, including platform modernization, business prioritization, change management, resourcing, budget, and measurable outcomes.
• Manage the full lifecycle of customer-facing and employee-facing Agentforce agents, including design, prompts, topics, actions, testing, versioning, releases, and rollback.
• Establish Agentforce guardrails covering the Einstein Trust Layer, grounding, knowledge sources, escalation, sensitive data, and human oversight for regulated pharmacy workflows.
• Own containment, deflection, hand-off, resolution, and customer-satisfaction metrics across Salesforce, Five9, and CX360 analytics.
• Direct platform engineering, integrations, data quality, security, CI/CD, release management, technical-debt reduction, and vendor delivery across Salesforce, Five9, practice-management systems, NetSuite, Boomi, Snowflake, and Tableau.

Requirements

• Bachelor's degree in marketing, sales, computer science, or an equivalent combination of education and experience.
• 8–10 years of experience leading enterprise systems teams with Salesforce responsibilities.
• 6+ years of direct technical-team management experience.
• 2+ years of delivering Agentforce or Einstein Bots in production for a high-volume, multi-channel contact center, with accountability for containment and customer-experience outcomes.
• Enterprise Service Cloud experience, including Omni-Channel, Messaging, Service Cloud Voice or comparable CTI, plus Data Cloud or an equivalent customer data platform.
• Strong knowledge of Salesforce architecture, Agentforce, contact-center operations, customer identity, integrations, analytics, consumption-based licensing, program management, and executive stakeholder communication.

Nice to have

• Salesforce Application or System Architect certification.
• Salesforce Service Cloud Consultant, Agentforce Specialist, or Data Cloud Consultant certification.

Culture & Benefits

• Full-time employment with direct leadership of Salesforce, Agentforce, administration, engineering, operations, and partner resources.
• 401(k) savings plan with company match.
• Paid time off, paid holidays, maternity, parental, military, and other leave programs.
• Health, dental, vision, health savings account, flexible spending account, life, and disability benefits.
• Pet insurance, identity theft protection, and potential eligibility for a short-term incentive plan.