Customer Care Specialist 2 (Biotechnology)

Location: São Paulo, Brazil

Company

hirify.global develops genomic technology that supports early disease detection, diagnosis, and new treatment options.

What you will do

• Triage, assign, and resolve customer cases in Salesforce.
• Process customer orders according to specifications, commercial terms, and company policy.
• Resolve order and system discrepancies by coordinating with customers and internal teams.
• Maintain customer account data and shipping preferences with the Data Stewards team.
• Coordinate quote updates, credit and rebill adjustments, and declined credit card transactions.
• Run SAP operational reports, support compliance, and escalate non-routine issues when needed.

Requirements

• Bachelor’s degree, typically in science or a business-related field.
• Strong spoken and written English and Portuguese are required.
• Typically 2+ years of customer support or operational experience.
• Experience with CRM and ERP systems such as Salesforce and SAP.
• Ability to run, read, and interpret operational reports.
• Strong organizational skills, attention to detail, and a customer-focused mindset.

Nice to have

• Experience in a life sciences or biotechnology company.

Culture & Benefits

• Inclusive environment focused on belonging, collaboration, and openness.
• Employee Resource Groups provide career development, cultural awareness, and social responsibility opportunities.
• Equal pay commitment regardless of gender, ethnicity, or race.
• Background checks may be conducted after a conditional offer.
• This role is not eligible for visa sponsorship.